Shipping policy

At SCOTT PIPER, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with fast, safe, and transparent shipping services. Below is our detailed shipping policy to ensure you have a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and transit time for every order.
2. International Shipping & Delivery Time
We provide reliable international shipping services to most countries and regions worldwide. Our standard international shipping typically takes 7–14 business days for delivery. The actual delivery time may slightly vary depending on destination location, local logistics efficiency, and customs clearance schedules.
For customers with urgent needs, we offer expedited shipping options. You can select the rush shipping service directly at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, product volume, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, ensuring full pricing transparency for all customers.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees imposed by your local customs authority. These additional fees are the recipient’s sole responsibility.
We highly recommend all customers to check the local import regulations, tax standards, and seafood entry rules of your country or region before placing an order, to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging effectively protects products from extrusion, damage, and temperature changes during long-distance transit, ensuring the freshness and intactness of your seafood goods.
For high-value orders, we provideoptional shipping insurance that can be selected at checkout, bringing you extra safety and peace of mind for every purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon receiving your order. If you find packaging damage, leakage, deformation, or product abnormalities, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality defects or problems after signing for the order, please submit a support request with valid evidence to us within 48 hours of delivery. Our team will verify the issue quickly and provide targeted solutions including return, exchange, or compensation services.
7. Customer Service & Shipping Consultation
If you have any questions about order processing, shipping methods, delivery progress, customs clearance, or after-sales issues, our professional customer service team is always available to help. Feel free to contact us via email or phone for fast and professional replies.
Thank you for shopping with SCOTT PIPER. We keep optimizing our logistics and packaging solutions to deliver fresher, safer, and higher-quality New Zealand seafood to your doorstep.